Support

Customer Service Login

Login to access real time and historical statistics on the usage patterns on network links - allows for monitoring and measurement of the performance of your network and makes it easier to plan for changes within the business.

Submit a query to the technical help desk. Access out of hours services.


Login

Service Support

Our customers have access to first line technical support from our NOC (Network Operations Centre) in Limerick and second line in Citywest. We proactively monitor all network elements and provide service support 24x7x365.

Our experienced technical team will address any queries or issues on the network and will answer your calls directly. No outsourced call centre, just direct access to technical help from AirSpeed personnel if you need it.

Online network statistics are also provided: login using your password and see link utilisation within your business.


CONTACT TECHNICAL HELP DESK AT:
1890 799 899
+353 1 4287530

support@airspeed.ie

Service Delivery

We have an excellent reputation for the quality of our installations and their rapid deployment. We do not outsource any aspect of service delivery.

Your service installation will be project managed from start to finish with timelines given depending on the infrastructure to be delivered for your service: fibre, DSL, telephony, licensed wireless. All services come with SLA's (Service Level Agreement) and are supported by our very experienced technical service teams.

Our Service Delivery Team can be contacted at: service@airspeed.ie

SLA

SLAs (Service Level Agreements) are provided on all services.

Detailing a number of performance metrics such as packet loss and port availability, our SLAs guarantee levels of service delivery, availability and network performance. Our network is proactively monitored and service is provided 24x7x365.

For more information on our SLAs please contact our sales team at:
sales@airspeed.ie

Case studies

AirSpeed blog

22 June 2017 What’s the cost to your company if connectivity goes down? “If you want the guarantee of 100% availability, you’ve go...

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