Technical Premium Support < back to blog

Technical Premium Support

Airspeed offers you top of the line technical support with service support, delivery, and service level agreements.

Our Service Level Agreements, or SLAs, are provided with all our services. These detail several different performance metrics, including packet loss and port availability. Our SLAs guarantee a specific level of service delivery, availability, and network performance.

Our technical team is highly trained and experienced. They can help you with any questions about your network and they will answer your calls directly at any time of day or night. Airspeed offers you premium support 24 hours a day every day of the year. Unlike many other companies that outsource their technical support, you will always speak with a member of our Network Operations Centre from Limerick or Citywest.  We also proactively monitor our network.

We have an outstanding reputation We take our commitment to customer service very seriously, so we do not outsource any part of our service delivery. We do everything in house so that we can ensure that you always receive the best service and support.

We also give you online access to your network statistics. Simply log in using your username and password, and you can monitor the utilisation of your circuits. This gives you the ability to view your current and past statistics, and it makes it easier for you to plan for changes within your business.

Your service installation will be project managed from beginning to end. You will get a timeline depending on the services you need.

Case studies

AirSpeed blog

22 June 2017 What’s the cost to your company if connectivity goes down? “If you want the guarantee of 100% availability, you’ve go...

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